REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant procedures and duty of care requirements

Relevant OHampS and environmental protection legislation and policies

Furniture removal estimation procedures and related codes of practice

Relevant agreements and legislation applicable to furniture removal

Customer service requirements including language courtesy behaviour and problem solving

Hazards that may be experienced on a removal job and related hazard control measures

Items unsuitable for removal and the associated reasons

Special requirements that may need to be addressed in a removal and the related procedures to be adopted

Documentation that is completed during an estimation of a removal job

Required skills

Communicate effectively with others when estimating a furniture removal job

Read and interpret instructions procedures and information relevant to estimating a furniture removal job

Interpret and follow operational instructions and prioritise work

Complete documentation related to estimating a furniture removal job

Operate electronic communication equipment to required protocol

Estimate mass volume and area and to quantify dimensions

Carry out calculations required when estimating removal jobs

Work collaboratively with others when estimating a furniture removal job

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may occur when estimating a furniture removal job in accordance with workplace procedures

Plan own work including predicting consequences and identifying improvements

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Identify equipment used in removals and understand its application and the procedures involved

Select and use required personal protective equipment conforming to industry and OHampS standards

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Removal sites may include:

Customers may be:

Operations may be conducted:

Hazards may include:

Requirements for access may include:

Consultative processes may involve:

Special requirements may include:

Communications may include:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Calculations may involve the basic use of a range of technology including:

Information/documentation may include:

Applicable procedures and codes may include: